All Frequently Asked Questions
- - Please check the spam/junk folder.
- - Please check category tabs. Email providers such as Gmail and Zoho automatically "sort" emails, placing them in folders other than the inbox. In Gmail, for example, CPAacademy emails may be in your "Updates" or "Promotions" tab. You can find more information here.
- - Make sure your mobile email is set to sync if you are checking emails on your mobile device.
This article will help explain the options for connecting to the webinar. However, if you are running Linux, Google Chrome OS or Mac OS X 10.6 (Snow Leopard) or 10.7 (Lion), you will be launched into the webinar using the Instant Join app (not the desktop app).
Please note: Sometimes the link to login to the webinar is updated close to the start of the webinar due to high registration numbers.
I can’t get into the Webinar (PC)
I can’t get into the Webinar (Mac)
Firewall, Antivirus, Pop-up Blockers, etc.
If you have previously joined a webinar from the same computer, your web browser may redirect you to the Connected to GoToWebinar page without showing the prompt to Launch or Run. In this case, click launch GoToWebinar again on the “Connected to GoToWebinar” page to prompt a manual download. If the page redirects to the GoToWebinar web app before you can click the link, try starting the webinar again.