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All Frequently Asked Questions

Technical Support
Not getting emails from CPAacademy
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If you are not getting reminders or updates via email, please check the following:
  • - Please check the spam/junk folder.
  • - Please check category tabs. Email providers such as Gmail and Zoho automatically "sort" emails, placing them in folders other than the inbox. In Gmail, for example, CPAacademy emails may be in your "Updates" or "Promotions" tab. You can find more information here.
  • - Make sure your mobile email is set to sync if you are checking emails on your mobile device.
We recommend adding info@cpaacademy.org, customerservice@cpawebengage.com and info@cpawebengage.com as contacts.
Are payments made on a secure connection?
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We used a tool that processes payments from CPAAcademy.org called Stripe (https://stripe.com/). We don't store any payment information in CPAAcademy. All transaction information is processed by Stripe and we use a receipt from Stripe to see if the payment was correct or not. Stripe uses the protocol Https for secure online transactions.
How to join a webinar / System requirements
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This article will help explain the options for connecting to the webinar. However, if you are running Linux, Google Chrome OS or Mac OS X 10.6 (Snow Leopard) or 10.7 (Lion), you will be launched into the webinar using the Instant Join app (not the desktop app).

System Requirements for Attendees

GoToWebinarApp for Android FAQs

GoToWebinar App for iOS FAQs

Password reset
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If you are having trouble logging into your account, try a password reset. Click on "Forgot Password" on the top right of www.CPAacademy.org or click here Please check your spam/junk folder if the password reset emails are not going to the inbox. We recommend adding info@cpaacademy.org, customerservice@cpawebengage.com and info@cpawebengage.com as contacts in your email addresses, as our e-mails may be going to the spam/junk folder rather than the inbox.
Cannot login to a webinar
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Your registration confirmation email and reminder notifications will contain the link for you to login to the webinar you have registered for. If the webinar has started and you are unable to login using the link, or you are unable to locate the link, please sign in to your account at www.CPAacademy.org and click on "MY ACCOUNT." You will find an option "LAUNCH WEBINAR" for each of your registered courses.

Please note: Sometimes the link to login to the webinar is updated close to the start of the webinar due to high registration numbers.



I can’t get into the Webinar (PC)

I can’t get into the Webinar (Mac)

Firewall, Antivirus, Pop-up Blockers, etc. 

If you have previously joined a webinar from the same computer, your web browser may redirect you to the Connected to GoToWebinar page without showing the prompt to Launch or Run. In this case, click launch GoToWebinar again on the “Connected to GoToWebinar” page to prompt a manual download. If the page redirects to the GoToWebinar web app before you can click the link, try starting the webinar again.

Send Us A Message:

If you need to reach us directly, please fill out a support ticket or email info@cpaacademy.org

Nasba
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NASBA Approved

CPAwebengage, Inc. (Sponsor Id#: 111889) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

CPAwebengage Inc. 1857. W 34th Ave, Denver, CO 80211

Irs

EA Approved

CPAwebengage, Inc. (Sponsor Id#: HURS9) has entered into an agreement with the Internal Revenue Service, to meet the requirements of 31 Code of Federal Regulations, section 10.6(g), covering maintenance of attendance records, retention of program outlines, qualifications of instructors, and length of class hours. This agreement does not constitute an endorsement by the IRS as to the quality of the program or its contribution to the professional competence of the enrolled individual. Credit earned by attendees with a PTIN will be reported directly to the IRS as required of all providers. To ensure your CPE hours are reported, update your profile in My Account to include your PTIN number. Please note: IRS CE is only mandatory for EAs and ERPAs. For all other tax return preparers, CE is voluntary.

CPAwebengage Inc. 1857. W 34th Ave, Denver, CO 80211