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Supportingstrategies bpo

BUSINESS PROCESS OUTSOURCING

Cost Free
Presentation Length 1.5 hours

Recorded DateMay 28, 2015
CPE:Not available
(archived webinars do not offer CPE credits)
Subject AreaOther
Course LevelBasic
Course Description

Learn about the opportunities available to you based on the rising demand for BPO (business process outsourcing) services! BPO is the outsourcing of specific business functions or processes. This track focuses on how to best build and manage a BPO practice focused on the outsourcing of the back office.

Topic #1: Best Practices in Building a Virtual Accounting Support Business

Cloud-based technology now makes it possible to deliver top quality accounting services virtually. In this session, we will discuss how to best leverage the cloud to efficiently and effectively provide virtual accounting support, and how to build a variable cost-based business that is both profitable and manageable.

Topic #2: BPO Practice Management Roadmap

This session will provide you with a tactical roadmap to assist you with implementing and managing systems to (1) recruit, train, manage and retain a talented team, (2) develop and close clients as well as manage the relationships with your clients, and to (3) efficiently manage your own back office while monitoring Key Performance Indicators to keep you focused on your financial goals.

Topic #3: WorkFlow 101: Automate Service Delivery and Ensure Service Excellence

As your practice scales, the volume of tasks and requests related to your clients can become overwhelming. Learn how to best manage all of your critical client information and deliverable by developing a workflow to ensure that both your clients and your team are satisfied, while at the same time, maintaining profitability for your practice.

Learning Objectives

  • Best Practices in Building a Virtual Accounting Support Business

  • How to build a variable cost-based business that is both profitable and manageable

  • BPO Practice Management Roadmap

  • Automate Service Delivery and Ensure Service Excellence

  • Learn how to best manage all of your critical client information and deliverable

Not logged
PLEASE NOTE: ARCHIVED WEBINARS DO NOT QUALIFY FOR CPE
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Stephen Schultz

Supporting Strategies
VP Of Franchise Development
steve@supportingstrategies.com
(978) 479-2871

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Steve comes to Supporting Strategies with over 25 years of management experience in operations and sales working in both start-ups and multinational corporations including Digital Equipment Corporation and IBM. Steve was the co-founder and President of Kerotec, a mid-size computer peripheral distributor serving the Western European market, as well as the co-founder of Splash Auto Washes. Steve led both organizations to successful acquisition. Steve has been a professor of International Operations and Six Sigma Quality Control at both WPI and New England College. He holds an MBA from the University of Massachusetts in Lowell and a BS in Engineering from the University of Lowell.

About Our Presenter

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At the core of Supporting Strategies is our team of skilled, seasoned accounting professionals. They take the time to get to know each client’s business and are always ready to assist with bookkeeping and operational support. We support our team with a proprietary, cloud-based technology platform. Our advanced infrastructure allows employees to work remotely, so we can harness the talents of work-at-home professionals. Being able to deliver services remotely increases our efficiencies and translates to lower accounting support costs for our clients.