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Handout Materials
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Free cpe webinars
Having Difficult Conversations

HAVING DIFFICULT CONVERSATIONS

Cost Free
Presentation Length 1.0 hour

Recorded DateMay 20, 2019
CPE:Not available
(archived webinars do not offer CPE credits)
Course LevelBasic
Course Description

How do you tell a co-worker that they stink? I mean, literally smell? How do you tell someone you don't appreciate a joke or that you've been teased enough? It comes down to the ability to hold difficult conversations and choose your words and nonverbals carefully, which this training can assist with.

Learning Objectives:


  • Associate the way people like to be addressed.

  • Attendees will learn how to discern the best method for communicating with various individuals.

  • Recognize how to control non-verbals during difficult conversations

  • Identify how to decide when and where is the best time to have a difficult conversation.

PLEASE NOTE: ARCHIVED WEBINARS DO NOT QUALIFY FOR CPE
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Kristin Scroggin has her Masters in Communication Studies, Bachelors in Communication Arts and was a Communications Lecturer at the University of Alabama in Huntsville for 11 years. Her passion is generational diversity and for the past five years she has spoken at conferences and organizations across the United States ranging from Fortune 500 companies to small non-profits. Obsessed with travel and desperate to see the world, she and her husband try to keep their heads above water while parenting their four children and any foster children who come their way.

About Our Sponsor

Citrixsharefilescreen
Citrix ShareFile helps businesses exchange files easily, securely and professionally. Jesse Lipson launched ShareFile in November 2005. For six years, he grew the company with no outside capital to almost 20,000 paying corporate customers and 3 million business users in more than 100 countries. In October 2011, Citrix Systems announced its acquisition of ShareFile. Citrix ShareFile now has more than 50,000 corporate customers and 17 million users around the globe.