Are payments made on a secure connection?
We used a tool that processes payments from CPAAcademy.org called Stripe (https://stripe.com/). We don't store any payment information in CPAAcademy. All transaction information is processed by Stripe and we use a receipt from Stripe to see if the payment was correct or not. Stripe uses the protocol Https for secure online transactions.
If you are having trouble logging into your account, try a password reset. Click on "Forgot Password" on the top right of www.CPAacademy.org or click here
Please check your spam/junk folder if the password reset emails are not going to the inbox. We recommend adding firstname.lastname@example.org, email@example.com and firstname.lastname@example.org as contacts in your email addresses, as our e-mails may be going to the spam/junk folder rather than the inbox.
How to join a webinar / System requirements
Cannot login to a webinar
Your registration confirmation email and reminder notifications will contain the link for you to login to the webinar you have registered for. If the webinar has started and you are unable to login using the link, or you are unable to locate the link, please sign in to your account at www.CPAacademy.org and click on "MY ACCOUNT." You will find an option "LAUNCH WEBINAR" for each of your registered courses.
Please note: Sometimes the link to login to the webinar is updated close to the start of the webinar due to high registration numbers.
I can’t get into the Webinar (PC)
I can’t get into the Webinar (Mac)
Firewall, Antivirus, Pop-up Blockers, etc.
If you have previously joined a webinar from the same computer, your web browser may redirect you to the Connected to GoToWebinar page without showing the prompt to Launch or Run. In this case, click launch GoToWebinar again on the “Connected to GoToWebinar” page to prompt a manual download. If the page redirects to the GoToWebinar web app before you can click the link, try starting the webinar again.