If you are having trouble logging into your account, try a password reset. Click on "Forgot Password" on the top right of www.CPAacademy.org or click here
Please check your spam/junk folder if the password reset emails are not going to the inbox. We recommend adding firstname.lastname@example.org, email@example.com and firstname.lastname@example.org as contacts in your email addresses, as our e-mails may be going to the spam/junk folder rather than the inbox.
Not getting emails from CPAacademy
If you are not getting reminders or updates via email, please check the following:
- - Please check the spam/junk folder.
- - Please check category tabs. Email providers such as Gmail and Zoho automatically "sort" emails, placing them in folders other than the inbox. In Gmail, for example, CPAacademy emails may be in your "Updates" or "Promotions" tab. You can find more information here.
- - Make sure your mobile email is set to sync if you are checking emails on your mobile device.
We recommend adding email@example.com, firstname.lastname@example.org and email@example.com as contacts.
Can I listen to live webinars through the telephone?
Is some cases, a dial-in phone number is provided for you to access the audio portion of the webinar. Please Note: the dial-in option is not always available. In these cases, audio is only available through your device's speakers.
In order to access the dial-in option, click the "Audio" tab in your GoToWebinar panel. Then click the telephone option. Your dial-in number, access code, and pin will be shown. Follow the automated prompts to enter your access code and pin after dialing.
Are payments made on a secure connection?
We used a tool that processes payments from CPAAcademy.org called Stripe (https://stripe.com/). We don't store any payment information in CPAAcademy. All transaction information is processed by Stripe and we use a receipt from Stripe to see if the payment was correct or not. Stripe uses the protocol Https for secure online transactions.