Not getting emails from CPAacademy
If you are not getting reminders or updates via email, please check the following:
- - Please check the spam/junk folder.
- - Please check category tabs. Email providers such as Gmail and Zoho automatically "sort" emails, placing them in folders other than the inbox. In Gmail, for example, CPAacademy emails may be in your "Updates" or "Promotions" tab. You can find more information here.
- - Make sure your mobile email is set to sync if you are checking emails on your mobile device.
We recommend adding email@example.com, firstname.lastname@example.org and email@example.com as contacts.
Can I listen to live webinars through the telephone?
Is some cases, a dial-in phone number is provided for you to access the audio portion of the webinar. Please Note: the dial-in option is not always available. In these cases, audio is only available through your device's speakers.
In order to access the dial-in option, click the "Audio" tab in your GoToWebinar panel. Then click the telephone option. Your dial-in number, access code, and pin will be shown. Follow the automated prompts to enter your access code and pin after dialing.
Are payments made on a secure connection?
We used a tool that processes payments from CPAAcademy.org called Stripe (https://stripe.com/). We don't store any payment information in CPAAcademy. All transaction information is processed by Stripe and we use a receipt from Stripe to see if the payment was correct or not. Stripe uses the protocol Https for secure online transactions.
How to join a webinar / System requirements
If you are having trouble logging into your account, try a password reset. Click on "Forgot Password" on the top right of www.CPAacademy.org or click here
Please check your spam/junk folder if the password reset emails are not going to the inbox. We recommend adding firstname.lastname@example.org, email@example.com and firstname.lastname@example.org as contacts in your email addresses, as our e-mails may be going to the spam/junk folder rather than the inbox.
Cannot login to a webinar
Your registration confirmation email and reminder notifications will contain the link for you to login to the webinar you have registered for. If the webinar has started and you are unable to login using the link, or you are unable to locate the link, please sign in to your account at www.CPAacademy.org and click on "MY ACCOUNT." You will find an option "LAUNCH WEBINAR" for each of your registered courses.
Please note: Sometimes the link to login to the webinar is updated close to the start of the webinar due to high registration numbers.
I can’t get into the Webinar (PC)
I can’t get into the Webinar (Mac)
Firewall, Antivirus, Pop-up Blockers, etc.
If you have previously joined a webinar from the same computer, your web browser may redirect you to the Connected to GoToWebinar page without showing the prompt to Launch or Run. In this case, click launch GoToWebinar again on the “Connected to GoToWebinar” page to prompt a manual download. If the page redirects to the GoToWebinar web app before you can click the link, try starting the webinar again.