Nina E. Olson, the National Taxpayer Advocate (NTA), is the “voice of the taxpayer” within the IRS and before Congress. She leads the Taxpayer Advocate Service (TAS), an independent organization inside the IRS that helps taxpayers resolve their IRS account problems and works for systemic change to mitigate problems experienced by groups of taxpayers.
Ms. Olson was appointed to the position of National Taxpayer Advocate in January 2001. Under her leadership, the NTA‟s Annual Report to Congress has become an essential vehicle for change. It is one of two reports the NTA is required by statute to deliver each year, and it outlines the most serious problems facing taxpayers and makes recommendations for administrative and legislative change. The IRS has implemented hundreds of the recommendations she has made for organizational change. Members of Congress have introduced bills to implement dozens of her suggestions for legislative change, and 15 of them have been enacted into law.