All Frequently Asked Questions
Credits & Reporting
When is CE reported to the IRS?
U.S. Enrolled Agents are eligible to earn CE credit for select courses on CPAacademy.
Please make sure to have your PTIN entered in your CPAacademy Profile. (MY ACCOUNT --> Edit Profile)
Here is a list of upcoming classes that qualify for CE: CE Eligible Classes
We report CE to the IRS periodically according to their guidelines (in other words, not after every class, but on a quarterly or monthly schedule).
Please note that the IRS does not accept half (.5) credits. To meet IRS guidelines, we round down to the full hour (ex: If the course qualified for 1.5 credits, 1 credit will be offered, as advertised on the Course Page).
New NASBA Fields of Study
NASBA has recently updated its guidance on CPE Fields of Study. In order to comply with these changes, CPAacademy is implementing the new recommended Fields of Study to courses offered on our platform. All available courses that offer CPE following 12/31/17 will display the new recommended Fields of Study, though most will reflect this change prior to that date. Please check with your State Board which has final authority on the approval of courses for CPE credit. An explanation of the changes to the Fields of Study is available at www.nasbaregistry.org
Why don't certain classes qualify for CE credit for EAs?
A qualified federal tax law update program must provide a practical working knowledge of the latest legislative tax law changes and associated IRS forms/instructions/publications. Tax Law programs must cover federal tax law topics typically reported on Form 1040 returns, as well as other return types, covering basic to advanced topics. This category does not include: programs not directly related to federal taxation or federal tax related matters such as personal development, personal investments, office management, non-tax return preparation computer software or sales-oriented presentations for office equipment and other system applications.
While the knowledge presented in a course may be valuable to EAs, the IRS Course Guidance only permits certain topics be eligible for CE.
Did not attend / did not earn credit - Error or Dispute
If your account shows that you either did not attend a webinar or you did not earn credit for a webinar, please consider the following:
-Has it been at least 24 hours since the webinar ended
-Were you logged in for the minimum required time
-Did you answer the minimum number of polling questions
-Did you login to the webinar using a different name or emails address than what's listed in your CPAacademy profile*
-Did you attend in a group setting and need to complete a proctor letter
-Was the webinar a non-credit course
Some courses are offered on multiple days - did you attend on a different date but registered for more than one date
*If you believe you may have logged into the webinar with a different name or email address than what's listed in your profile, please complete a support ticket and include the possible alternative names and email address (for example: Mike Smith vs. Michael Smith III or firstname.lastname@example.org vs. email@example.com)
Locate CPE certificates
If you haven’t received a notification of CPE credit by email, please check your junk mail. You can also login to your account: under MY ACCOUNT scroll down to the “Past Registered Webinars” section of the account page. Locate the webinar in question. Under the Resources column, you will find the link to your certificate.
PLEASE NOTE: You will need to complete the EVALUATION before the certificate will be processed. The Evaluation is emailed to you following the webinar, or you can find it in Resources column (it will be in place of the link to your CPE Certificate).
Group Attendance & Proctor Letters
If multiple attendees would like to join the webinar and share a single connection, please register just one attendee prior to the webinar. Upon completion of the webinar, please fill out the Proctor Letter and indicate the names of the additional attendees.
We provide you with a link to the Proctor Letter following the webinar which you can use to issue an unlimited number of CPE certificates, following each webinar. The Proctor Letter is also available in MY ACCOUNT.
Locate course evaluation
You can access the evaluation from your CPAacademy.org account. After you login, click on MY ACCOUNT then scroll down to 'Past Registered Webinars.' Find the webinar name/date and on the right hand side will be either an 'Evaluation' link or a 'CPE Certificate' link.
We also send out a link to the evaluation after the webinar is over. Check your spam folder if these e-mails aren't going to your inbox. We recommend adding firstname.lastname@example.org and email@example.com as contacts.
How do I contact CPAacademy.org directly?
Please feel free to email us at firstname.lastname@example.org. You can find additional contact information on our ABOUT US page.
BEFORE YOU CALL CPAACADEMY WITH A SUPPORT REQUEST, please consider emailing your support request or completing a support ticket. We are able to respond to emailed support requests significantly faster than phone calls.
If you reach the support voicemail box, please make sure to include the following in your message:
- --Your email address (spelled out for accuracy) used for your CPAacademy account
- --Your full name
- --A telephone number to reach you
- --The name of the class you have a question about (if applicable)
- --The date and time of the class in question (please specify your location for time zone differences)
Becoming a presenter
For individuals or companies interested in presenting a webinar or posting other opportunities on CPAacademy.org, CPAwebengage offers a variety of services to make that happen. For more information please visit CPAwebengage.com
or email email@example.com
for more information.
Are you registered with NASBA?
Sponsor Id#: 111889
CPAacademy.org is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.
Texas State Board of Public Accountancy: Sponsor ID:009978 -
Our webinars are approved for continuing education credit, or meet the state board requirements for continuing education credit for NASBA. Please check with your State Board which has final authority on the approval of courses for CPE credit.
Logging into GoToWebinar
In order to earn CPE/CE, you must log into GoToWebinar using the same name and email address as the one you created for your CPAacademy account.
What are the system requirements for joining a webinar?
The following article explains the system requirements and options for accessing a webinar:
This tool automatically tests if your system is currently capable of accessing a webinar: click here
You can join a test session to adjust any hardware in advance: click here
If you have registered for a webinar but are unable to attend, login to your account at CPAacademy.org and go to MY ACCOUNT. Select "Cancel Registration" for the class you are unable to attend.
Information Regarding Handouts and Presentation Slides
Can I have a copy of the webinar slide deck?
In most cases, YES! Certain webinars do not have a slide deck and some presenters choose not to share the deck. These are rare exceptions.
How do I get a copy of the slide deck?
A copy of the slide deck is made available to webinar registrants in advance. There will be a link to the deck in registration reminder emails, in your account, and during the live webinar itself.
What format do the slide decks come in?
The slide decks are distributed in PDF format. CPAacademy does not provide any other format.
Can I access the slide deck from a past webinar I registered for?
Yes, the link to download the slide deck will remain in your ACCOUNT.
Are additional materials/handouts beyond the slide deck available?
Additional materials are made available at the discretion of the presenter(s) for each webinar. Additional materials are found on the Course Page. In some instances, presenter offer even more additional materials through their own repositories.
Will I need to download the slide deck or additional materials to participate in a webinar?
No, downloading the materials is optional
Certified Public Accountants (CPAs) must adhere to the continuing education requirements set forth by the State Board of Accountancy of the state/s where a CPA license is held. The requirements for continuing professional education vary from state to state. The American Institute of CPAs (AICPA) requires certain CPE for maintaining membership.
There are also special CPE requirements for those performing work related to the Government Accountability Office (GAO) and the Employee Retirement Security Act (ERISA).
View further specifics here.
How self-study works
CPAacademy self-study courses are online.
The self-study format allows you to:
a) access the material online 24/7, and
b) study at your own pace
Per NASBA guidelines, you have one year from date of purchase to complete each program.
You must pass the review questions with a 100% score prior to taking the final exam. You have unlimited attempts. Complete your final exam at any time and get graded instantly.
You can retake the exam at no additional charge (unlimited attempts).
Print your own certificate of completion on the spot upon passing the exam.
a) courses have a minimum passing score 70%
b) test takers will not be provided feedback on failed exams
(Sponsor Id#: HURS9)
Locating archived recordings
Archived recordings will be available within 48 hours of the webinar. You can find the full list of archived webinars from the Self-Study Webinars tab in the top menu of CPAacademy.org.
If you'd like to locate the recording from a webinar you registered for, a direct link to the recording can be found by logging into MY ACCOUNT.
Archived recordings are not available for credit, unless designated as a Self-Study class.
There are no fees for archived webinar records that do not qualify for CPE or CE credit.
There are several Self-Study classes that do qualify for credit that are also free.
Some Self-Study classes have a CPE processing fee. Courses with fees are clearly indicated in the "Self-Study Webinars" tab on the top menu of CPAacademy.org
Fees are nominal. Refunds are provided for all courses in which there is not 100% satisfaction or the course is cancelled or discontinued. Any charges are reimbursed back to registrants with 48 hours.
How to join a webinar / System requirements
Cannot login to a webinar
Your registration confirmation email and reminder notifications will contain the link for you to login to the webinar you have registered for. If the webinar has started and you are unable to login using the link, or you are unable to locate the link, please sign in to your account at www.CPAacademy.org and click on "MY ACCOUNT." You will find an option "LAUNCH WEBINAR" for each of your registered courses.
Please note: Sometimes the link to login to the webinar is updated close to the start of the webinar due to high registration numbers.
I can’t get into the Webinar (PC)
I can’t get into the Webinar (Mac)
Firewall, Antivirus, Pop-up Blockers, etc.
If you have previously joined a webinar from the same computer, your web browser may redirect you to the Connected to GoToWebinar page without showing the prompt to Launch or Run. In this case, click launch GoToWebinar again on the “Connected to GoToWebinar” page to prompt a manual download. If the page redirects to the GoToWebinar web app before you can click the link, try starting the webinar again.